Thank you for your feedback.
We truly appreciate you taking the time to share your experience.
We're sorry to hear that the phone case didn't meet your expectations.
We'd really like to understand what you didn't like about it, as your feedback helps us improve our products and service.
Regarding the delivery time, international shipments can occasionally take longer than expected due to customs processing, seasonal demand, major global events (such as international sporting championships), and other logistics factors beyond our control.
We understand that waiting 3–4 weeks can be frustrating, and we sincerely appreciate your patience.
Please don't hesitate to contact our support team—we'll be happy to assist you and see what we can do to make things right.
We value every customer and hope to have the opportunity to provide you with a much better experience in the future.