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Poor service until bow i still didnt receive my parcel! Will be a month now!
Hi Maricar,
We sincerely apologize for the delay in the delivery of your order.
We previously provided you with the contact details of the local courier service in Spain. Could you please let us know if you have already contacted them? If so, what did they advise?
Please understand that while we do everything we can to assist our customers, we are a retailer, not a shipping company, and unfortunately we cannot control the delivery operations of local couriers in each country.
If you have not yet contacted the local delivery service, we kindly recommend doing so, as they usually have the most up-to-date information regarding your shipment and can arrange delivery if needed.
Please keep us informed of the outcome. We will be happy to continue assisting you in any way we can.
Thank you for your patience and understanding.
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Poor service until bow i still didnt receive my parcel! Will be a month now!
Hi Maricar,
We sincerely apologize for the delay in the delivery of your order.
We previously provided you with the contact details of the local courier service in Spain. Could you please let us know if you have already contacted them? If so, what did they advise?
Please understand that while we do everything we can to assist our customers, we are a retailer, not a shipping company, and unfortunately we cannot control the delivery operations of local couriers in each country.
If you have not yet contacted the local delivery service, we kindly recommend doing so, as they usually have the most up-to-date information regarding your shipment and can arrange delivery if needed.
Please keep us informed of the outcome. We will be happy to continue assisting you in any way we can.
Thank you for your patience and understanding.