Dear Customer,
We are very sorry to hear that you are experiencing an issue with your order device.
We kindly ask for your understanding that when a customer reports that a product is not working, our after-sales team often needs to investigate the exact issue and the condition of the product before we can determine the appropriate solution.
We would therefore greatly appreciate it if you could contact our customer support directly rather than leaving the issue unresolved through a review.
Our after-sales support team will be happy to assist you and guide you through the necessary checks.
Please contact us with a description of the problem, and we will do our best to help you.
We sincerely apologize for the inconvenience and hope we can resolve the matter for you.
